Customer Operations
Focusing on delivering exceptional service by managing customer interactions, resolving issues, and ensuring a seamless experience throughout the customer journey.
Experienced professional with a proven track record in managing customer accounts, public relations, website management, and accounting. Skilled in providing exceptional customer service to ensure satisfaction and retention, resolving inquiries, and maintaining detailed records. Expertise in developing PR strategies to enhance brand image and managing communications effectively. Proficient in overseeing website maintenance, ensuring content accuracy, and collaborating with marketing teams to boost engagement. Capable of performing accounting tasks, including invoicing, payment processing, and financial record-keeping, while ensuring compliance and contributing to financial planning. Dedicated to delivering excellence across multiple business functions.